Refund policy
In the event that you are unhappy with your purchase, Lo-Fi accepts exchanges on items that are in their original condition (new, unworn, unwashed, and in resellable condition) within 7 days of receiving your order. Change-of-mind exchanges outside of this time will not be accepted.
We do not offer refunds if you simply change your mind, or the item does not fit. In this event, we can offer an exchange for another size or item, or a credit to use at a later date.
Sale and discounted items are not eligible for change-of-mind returns or exchanges. This does not affect your rights under the Australian Consumer Law — faulty items, including sale and discounted items, will always be remedied.
Please note, all returned items will be inspected by customer service staff before being approved for exchange. Any returned items received that are deemed unsatisfactory, meaning not in 100% new / original / unworn / unwashed / undamaged condition, will not be accepted and will be sent back to you at your own expense. So please take extra care with any items you wish to return.
To organise a return, please lodge your request through our returns portal at https://lofistore.loopreturns.com/#/ within 7 days of receiving your order. Follow the prompts and, once approved, you will receive return instructions and a return authorisation. Only at this point may you return your item(s) to Lo-Fi. Any returns sent without prior authorisation will be returned to sender.
You do not need to contact us to lodge a standard return. Please only email info@lofistore.com.au if your return falls outside the 7-day return window, or if you have received a faulty or defective item.
All change-of-mind returns are at the expense of the customer. You will be required to cover both the postage cost to Lo-Fi, and back to your address. For returns within Australia, we recommend sending a suitably sized self-addressed pre-paid Australia Post satchel with your return item to ensure the quickest return possible. Lo-Fi is not responsible for any item that is lost or damaged whilst in transit, so we recommend you use registered post. If you are located in WA, you can bring any return in store, but you must follow the same steps above in contacting a Lo-Fi customer service member to organise your return authorisation.
Attn: Lo-Fi Online Returns 18 Howard St, Perth, WA 6000 Australia
RECEIVED A DAMAGED ITEM?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If any item you receive is damaged or defective in any way, please contact us directly at info@lofistore.com.au as soon as you discover the fault (please provide your order number and detailed photos of the fault where possible).
Where an item has a minor fault, we will repair or replace it. Where an item has a major failure, you may choose a replacement or a full refund, as provided under the Australian Consumer Law. Return postage for faulty items will be covered by Lo-Fi. These rights apply to all items, including sale and discounted items.
For sizing exchanges, we will endeavour to help you find the right size in your item, or in the event an alternative size is unavailable, you will be given a credit to the value of your purchase which can be put towards any products in store or online.