Shipping & Returns

Shipping

Lo-Fi ships worldwide. All orders are dispatched from our store in Perth, Western Australia.

Domestic — Perth Metro

• Store Pickup — Free. Collect from 18 Howard Street, Perth WA 6000. You will be notified by email when your order is ready for collection.
• AusPost Standard (3–5 business days) — Flat rate $7 AUD
• AusPost Express (2–3 business days) — Flat rate $10 AUD

Domestic — Australia Wide

• AusPost Standard (3–5 business days) — Flat rate $10 AUD
• AusPost Express (2–3 business days) — Flat rate $15 AUD

Free standard shipping applies to Australian orders over $99 AUD.

International

• AusPost International — Calculated at checkout
• DHL International Express (2–5 business days) — Calculated at checkout

Delivery timeframes are estimates provided by the carrier and commence from the date of dispatch, not the date of order. Timeframes may be affected by circumstances outside our control, including carrier delays and customs processing.

Order processing and tracking

You will receive a confirmation email when your order is placed, and a further email containing tracking information once your order has been packed and dispatched.

Please ensure your delivery address is entered accurately at checkout. Lo-Fi is not responsible for orders delivered to an incorrectly entered address, and any costs associated with redelivery of such orders are the responsibility of the customer.

International customs and import duties

Orders shipped outside Australia may be subject to import taxes, customs duties and fees levied by the destination country. These charges are levied once a shipment reaches the destination country and are the sole responsibility of the recipient. We have no control over these charges and cannot predict what they may be.

As the buyer, you are the importer of record and are responsible for ensuring that the products you order can be lawfully imported into the destination country, and for complying with all laws and regulations of that country. Customs clearance procedures may cause delays beyond the estimated delivery timeframes. For further information, please contact your local customs office.

Returns & Exchanges

Change of mind

If you are unhappy with your purchase, or your item does not fit, we offer an exchange or store credit — we do not offer refunds for change of mind. This policy operates in addition to, and does not limit, your rights under the Australian Consumer Law.

To be eligible for a change-of-mind exchange or credit:

1. You must contact us within 7 days of receiving your order (see "How to lodge a return" below).
2. Items must be in 100% original condition — new, unworn, unwashed, undamaged, with all original tags attached, and in resellable condition.
3. Items must be returned with a valid return authorisation number issued by Lo-Fi.

All returned items are inspected on receipt. Items that do not meet the above condition requirements will not be accepted and will be returned to you at your expense. Please take care when trying on and packaging items you intend to return.

Sale items: Sale and discounted items are not eligible for change-of-mind returns or exchanges. This exclusion does not apply to items that are faulty — your Australian Consumer Law rights apply to all items, including sale items (see "Faulty or damaged items" below).

How to lodge a return

1. Within 7 days of receiving your order, contact us at info@lofistore.com.au or submit a request via our returns form.
2. We will contact you with further instructions and, if your return is approved, a return authorisation number.
3. Once you have received your return authorisation number, send your item(s) to the return address below. Returns sent without prior authorisation will be returned to sender.

Return shipping address:

ATTN: Returns Lo-Fi 18 Howard St Perth WA 6000 Australia

Return shipping costs for change-of-mind returns are the responsibility of the customer, including both the cost of postage to Lo-Fi and the cost of shipping your exchange item back to you. For returns within Australia, we recommend including a suitably sized self-addressed pre-paid Australia Post satchel with your return to ensure the fastest possible turnaround.

Lo-Fi is not responsible for return items lost or damaged in transit, so we strongly recommend using registered or tracked post.

Western Australian customers may return items in store at 18 Howard Street, Perth. In-store returns must follow the same process above — please contact us and obtain a return authorisation number before bringing your item in.

Faulty or damaged items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If any item you receive is damaged, defective or faulty, please contact us at info@lofistore.com.au or via our returns form as soon as you discover the fault, providing your order number and, where possible, detailed photographs of the fault.

Where an item is faulty, we will offer a replacement where available. If a replacement is unavailable, we will provide a refund or store credit in accordance with your rights under the Australian Consumer Law. These rights apply to all items, including sale and discounted items, and Lo-Fi will bear the reasonable cost of returning faulty items.

Contact

For any questions regarding shipping, returns or exchanges:

Lo-Fi 18 Howard Street, Perth (Boorloo) WA 6000 Phone: (08) 9486 8059 Email: info@lofistore.com.au