DOMESTIC (Perth, Australia)
- AusPost Standard (3-5 business days) Flat rate $7 AUD
- AusPost Express (2-3 business days) Flat rate $10 AUD
- AusPost Standard (3-5 business days) Flat rate $10 AUD
- AusPost Express (2-3 business days) Flat rate $15 AUD
- AusPost Express International Flat rate $30 AUD
- We ship all orders via Australia Post.
- Please type postage address carefully, any user errors are not the responsibility of Lo-Fi.
You will be updated with a confirmation email and tracking once your order has been packed / shipped.
NEED TO RETURN AN ITEM?
In the event that you are unhappy with you purchase. Lo-Fi only accepts exchanges on items that are in 100% original condition (In the condition you received your item(s). Meaning, new, unworn, unwashed, and in resellable condition. Lo-Fi only accepts exchanges within 7 business days of receiving your order. Exchanges out side of this time will not be accepted. We do not offer refunds if you simply change your mind, or the item does not fit, in this event, we can offer an exchange for another size or item, or a credit to use at a later date.
Please note, all returned items will be inspected by customer service staff before being approved for exchange. Any returned items received that are deemed unsatisfactory, meaning, not in 100% new / original / unworn / unwashed / undamaged condition will not be accepted, and will be sent back to your at your own expense. So please take extra care with any items you with to return.
To organise a return, please contact firstname.lastname@example.org (within 7 days of receiving your order) and you will be contacted with for further information, and a return authorisation number. Only at this point may you return your items(s) to Lo-Fi. Any returns sent without prior contact and authorisation from Lo-Fi will be returned to sender.
All returns are at the expense of the customer. You will be required to cover both the postage cost to Lo-Fi, and back to your address. For returns within Australia, we recommend sending an suitable size self addressed empty / pre-paid Australia Post with your return item to ensure the the quickest return possible. Lo-Fi is not responsible for any item that is lost or damaged whilst in transit, so we recommend you use registered post. If you are located in WA, you can bring any return in store, but you must follow the same steps above in contacting a Lo-Fi customer service member to organise your return authorisation.
No returns can be accepted on sale items. All sales on Sale or Discounted items are final and cannot be returned.
Attn: Lo-Fi Online Returns
18 Howard St,
Perth, WA 6000
RECIEVED A DAMANGED ITEM?
If any items you receive is damaged or defective in any way, please contact us at email@example.com as soon you discover the fault (Please provide detailed photos of the fault where possible).
Lo-Fi will try the best to replace the product, in the event a replacement product is unavailable, you will be compensated with a credit or refund.
we will endevor our best to help you find the right size in your item, or in the event an alternative size is unavailable, you will be given a Credit to the value of your purchase which can be put towards any products in store.
INTERNATIONAL CUSTOM DUTIES
You as the buyer are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Lo-Fi, the buyer is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays with delivery time.