Shipping and Returns
DOMESTIC (Perth, Australia)
- Store Pickup
- AusPost Standard (3-5 business days) Flat rate $7 AUD
- AusPost Express (2-3 business days) Flat rate $10 AUD
- AusPost Standard (3-5 business days) Flat rate $10 AUD
- AusPost Express (2-3 business days) Flat rate $15 AUD
- AusPost International (Calculated At Check Out)
- DHL International Express 2-5 Days (Calculated At Check Out)
Please type postage address carefully, any user errors are not the responsibility of Lo-Fi.
You will be updated with a confirmation email and tracking once your order has been packed / shipped.
INTERNATIONAL CUSTOM DUTIES
You as the buyer are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Lo-Fi, the buyer is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays with delivery time.
NEED TO RETURN AN ITEM?
In the event that you are unhappy with your purchase, we accept exchanges on items that are still in their original condition (new, unworn, unwashed, tagged) within 7 business days of receiving your order.
We do not offer refunds if you simply change your mind, or the item does not fit, in this event, we can offer an exchange for another size or item, or a credit to use at a later date.
No returns or exchanges on sale items. All sales of Sale or Discounted items are final.
All returned items will be inspected by customer service staff before being approved for exchange. Any returned items received that are deemed unsatisfactory will not be accepted, and will be sent back to your at your own expense. So please take extra care with any items you return.
To organise a return, please contact email@example.com or fill out this form (within 7 days of receiving your order) and you will be contacted with for further information, and a return authorisation number. Only at this point may you return your items(s) to Lo-Fi. Any returns sent without prior contact and authorisation from Lo-Fi will be returned to sender.
All returns are at the expense of the customer. You will be required to cover both the postage cost to Lo-Fi, and back to your address. For returns within Australia, we recommend sending an suitable size self addressed empty / pre-paid Australia Post with your return item to ensure the the quickest return possible. Lo-Fi is not responsible for any item that is lost or damaged whilst in transit, so we recommend you use registered post. If you are located in WA, you can bring any return in store, but you must follow the same steps above in contacting a Lo-Fi customer service member to organise your return authorisation.
No returns can be accepted on sale items. All sales on Sale or Discounted items are final and cannot be returned.
RETURN SHIPPING ADDRESS
18 Howard St,
Perth, WA 6000
RECIEVED A DAMANGED ITEM?
If any items you receive is damaged or defective in any way, please contact us at firstname.lastname@example.org or fill out this form as soon you discover the fault (Please provide detailed photos of the fault where possible).
Lo-Fi will try the best to replace the product, in the event a replacement product is unavailable, you will be compensated with a credit or refund.
We will endeavour to help you find the right size in your item, or in the event an alternative size is unavailable, you will be given a Credit to the value of your purchase which can be put towards any products in store or online.